Privacy Policy

Privacy Policy

Mountain Tracks understands and respects the importance of your privacy. The data controller for the personal data referred to in this policy is Ski Safari Ltd, the parent company of Mountain Tracks. 

We will never sell, exchange or rent your personal information to any third party.

What personal information do we collect from people who visit our website?

When using our website, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you:

• Request a quotation
• Make an enquiry
• Make a booking
• Submit a contact form
• Subscribe to our newsletter
• Enter competitions, promotions or surveys
• Submit a review or customer testimonial
• Complete a holiday questionnaire
• Share information from your social media accounts
• Report a problem or make a complaint 

How do we use your information?

We use your information to process your enquiry or booking.

If you have expressly opted in, you will receive Mountain Tracks news and offers by email. You can opt out at any time by unsubscribing.

Unless you have expressly opted out when completing the holiday questionnaire, we may use information you have provided in our marketing communications.

We often like to share positive feedback with other customers in our marketing communications. By submitting a review or customer testimonial or providing us with feedback by email and/or letter, you agree that you're happy for us to use your comments in this way.

Cookies

Cookies are small files which are stored on a user’s computer.

We use cookies to:

• Compile aggregate data about site traffic to improve your experience. We use trusted third party services that track this information on our behalf.
• Deliver content, including advertisements, relevant to your interests on skisafari.com and third-party sites.
• You can choose to have your browser warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

How do we protect your information?

We have procedures and security features in place to try and keep your data secure once we receive it. Any data you transmit is at your own risk.

We won’t share your personal information with third parties except where necessary to process your booking or enquiry or provide Mountain Tracks marketing communications through trusted partners.

We will provide your personal information, as well as any personal information you provide in relation to the persons whose travel arrangements have been requested by you, to suppliers and carriers that might be located outside the UK and/or EU, to enable the operation of the services requested by you.  In particular, if you have booked flights with us, the email and telephone contact details for the lead passenger will be shared with your airline(s) so that they may contact you in the event of flight cancellation or schedule changes (including delay in departure).  Your details will not be used by the airline(s) for any other purpose.  If you do not wish us to share your details with the airline(s) please let us know – you may not then receive information from the airline relating to operational disruption.  If you make special requests, which include, but are not limited to, special dietary, religious, or disability related requirements which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services requested by you.

We will never sell, exchange or rent your personal information to any third party.

Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information, including sensitive information, in this manner.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

This privacy policy does not cover links from this site to other sites.

We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it.

Where we’ve given you a password to access parts of our website, you’re responsible for keeping it confidential. 

Links to third party sites

Throughout the website you will find links take you to external third party websites. Links will open in new windows. Mountain Tracks is not responsible for the content of external websites. External websites may be owned by non-ABTA members.

Changes to this Policy

We reserve the right to change this policy at any time. Please check this page periodically for changes. Your continued use of this site following changes to this policy means that you accept those changes.

The data subject’s rights

Data protection laws grant you, as a Data Subject, certain ‘information rights’, which are summarised below:

• Right of access - You have the right to obtain a copy of information we hold about you.
• Right of rectification or erasure - If you feel that any data that we hold about you is inaccurate, you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Please note that we may be entitled to retain your personal data despite your request, for example if we are under a separate legal obligation to retain it. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we will take all reasonable steps to inform those with whom we have shared their data about your request for erasure.
• Right to restriction of processing - You have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we do not need to hold your data any longer but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal data.
• Right to Portability - You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means. This is called a data portability request.
• Right to Object - You have a right to object to our processing your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.
• Right to Withdraw Consent - You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.
• Right of Complaint - You also have the right to lodge a complaint about any aspect of how we are handling your data with the UK Information Commissioner’s Office, which can be contacted at www.ico.org.uk.
• Right to Opt-out of Marketing Communications - You have the right to opt-out of marketing communications we send to you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01273 224062 if you have any questions or concerns.